
contact
- +52 (624) 132-2448
- therapyancestralkpr@outlook.es
Objective
To join a professional and growth-oriented company where I can continue expanding my knowledge, contribute positively to team performance, and support the improvement of operational processes through experience, leadership, and commitment to excellence.
Skills
• Spa Operations & Team Supervision
• Lead Therapist & Staff Coordination
• Facial and Body Treatments
• Holistic & Wellness Therapies
• Guest Experience & Customer Service
• Training and Mentoring Therapists
• Process Improvement & Quality Standards
• Appointment & Schedule Management
• Luxury Hospitality Environment Experience
Computer Skills
• Microsoft Word
• Microsoft Excel
• INNSIST (Spa & Reception)
• Book4Time
Education
Spa Manager Diploma
2023 - 2024
Institute La Salle
Incomplete Bachelor’s Degree in Psychology
2020 - 2023
Universidad Humanitas, Mérida, Yucatán
Colegio mexicano de terapeutas
2009 - 2010 (Mexican College of Therapists)
Instituto integral de cosmetologia y belleza
2006 (Integral Institute of Cosmetics and Beauty)
Certifications & Additional Training
• Holistic Workshops – 2020 to 2023
• IRONMAN Sports Techniques & Stretching – 2015
• Natura Bissé Product Training – 2013 – 2014
• Deep Tissue, Sports Massage & Stretching – 2010
• Lymphatic & Traditional Drainage Techniques – 2010
• Physiosphere Product Training (Thalmer) – 2008
• Body & Facial Techniques – 2007
• Hot Stone Massage Technique – 2005
• Swedish Massage Technique – 2005
Karen Susana Peña Rocha
Supervisor & Lead Therapist
About me
Experienced Spa Therapist and Supervisor with more than 15 years of professional practice in luxury resorts, wellness centers, and holistic environments across Mexico. Specialized in body and facial therapies, holistic treatments, and team supervision, with a strong commitment to service excellence, operational efficiency, and guest satisfaction. Proven ability to lead teams, support daily spa operations, and contribute to continuous improvement of processes while maintaining high standards of quality and professionalism. Motivated to continue growing within a company where experience, leadership, and dedication add value to both the team and the guest experience.
WORK EXPERIENCE
Supervisor & Lead Therapist
Conrad Spa – Tulum, Quintana Roo, Mexico
January 2022 – Present
Supervisor & Lead Therapist
Chable Resort & Spa – Chochola, Yucatán, Mexico
December 2017 – January 2022
Therapist, Facialist & Body Treatments
Cabo Mobile / Freelance – Los Cabos, B.C.S., Mexicoo
January 2017 – December 2017
Locations: Palmilla, Puerto Los Cabos, Pedregal, Dorado, Ventanas, Santa Carmela
Therapist, Facialist & Body Treatments
Reflex Wellness Corner – Los Cabos, B.C.S., Mexico
February 2014 – December 2016
Therapist, Facialist & Body Treatments
Zoetry Casa del Mar – Los Cabos, B.C.S., Mexico
October 2010 – December 2013
Therapist, Facialist & Body Treatments
Breath – Los Cabos, B.C.S., Mexico
January 2010 – October 2010
Therapist, Facialist & Body Treatments
Club Rincón – Los Cabos, B.C.S., Mexico
December 2009 – January 2010
Therapist, Facialist & Body Treatments
Hotel Cabo Azul – Los Cabos, B.C.S., Mexico
July 2008 – December 2009
Therapist, Facialist & Body Treatments
Hotel Hilton Los Cabos – Los Cabos, B.C.S., Mexico
November 2007 – June 2008
Therapist, Facialist & Body Treatments
Freelance – Querencia, Encanto, Shampoo, Private Homes & L.C.A.
June 2007 – November 2007
Therapist, Facialist & Body Treatments
Blue Day Spa – Los Cabos, B.C.S., Mexico
March 2007 – June 2007
Languages
Spanish
Native
English
Intermediate